To PK co-mods: please never delete or merge this as its post ID #s linked in this help page, which in turn is linked as the "Mod Team" page in the board index's footer.




HOW TO CONTACT Portkey.org Staff: All explained in the next post.


You'd need to log in to see the staff members' names when hitting the links below. For an alternate list of names, see notes at the end of this post.
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Staff on active duty (pretty much).
They're the ones wearing either of these badges:
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We often interchange the words "mods", "moderators", "admins", "mod team" and "staff".

• Fanfic Team: (fanfiction.portkey.org and users.portkey.org)
  
  mods, admins and admins
  
  
  
• Forum Team: (talk.portkey.org)
  
  mods and admins
  
  
  
• Fanart Gallery Team: (gallery.portkey.org)
  
  mods and admins
  
  
  
• Fic Recommendations Team: (database and forum)
  
  mods and admins
  
  
  
• Techies aka Code Monkeys
  
  here and here

Mods or admins presently on temp or permanent leave from Portkey duties
We all know how real life gets in the way of fandom-ing. Nearly every staff has gone on PK leave at some point. Since 2008, we've issued this "Guarding the Muggle Minister" badges for staff who needed to go on extended PK leave.

Note that all "on leave" mods are welcome to give advise or to take on more active duties; some do help out whenever they could spare the time. Following links would display maximum of 10 names per page.

Chat Team

Fanart Team

Fanfic Team

Fic Recs Team

Forum Team

Techies

Founders and Overall Admins:
Imran aka NAPPA and James


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NOTES:
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• Our board software's default "moderating team" page could be seen by everyone without logging in. However, it doesn't quite capture the roles each staff member plays, esp those who multi-task across teams. That page doesn't allow us to easily edit the "Administrators", "Global Moderators" and "Forum Moderators" headings. This post's my humble attempt to paint a better picture on who does what, or who had done what, in Portkey.org.
  
  
• All Portkey.org staff should have received a hat and/or badge. If you know of a past or present PK mod who:
  
  -- hasn't gotten a hat or badge
  -- and/or whose name doesn't show up in the search results for the above-listed links;
  
  then please post their names (and links to their profiles, if possible) in here so that we could make the necessary adjustments. Any omission was completely unintentional!

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forum = talk.portkey.org
fanfic or fic section = fanfiction.portkey.org or users.portkey.org


You couldn't access your Portkey account?

Please read this.



How to report a Portkey fanfic that could be in breach of our Fanfic Policies?
This refers to stories uploaded in fanfiction.portkey.org.

FIX: Use either one of the two Report this story to the admins links found on each chapter. One's below the story title while the other's above the review box.



How to contact the mod team about other matters?

Best way would be to post in our FAQs and Help Desk. You can post in there for any concern, not only about rule-breaking issues but also requests for assistance. When in doubt over which point of contact to use, you can post in there.



How to report a forum post or forum sig/avatar? How to alert mod team for issues that need to be resolved ASAP?

This refers to messages, signatures or avatars seen in talk.portkey.org. To report them esp for breaking our Site Policies and other time-critical issues, please use the Report button on every post, next to the 'Quote' button. Using this function will send an alert to the moderating team, with said alert containing a direct link to the post.



How to report an issue in our Fanart Gallery (gallery.portkey.org)?

Best to post a message in our FAQs and Help Desk's subforum for the Fanart Gallery.



How to report an issue in our Fic Recommendations database? (recs.portkey.org)?

Best to post a reply in the recommended fic's Link to Discussion Forum. The current report form (linked in the recommendation details popup) no longer shows the report sender's name, hampering rec mods from replying in most cases.



Can you use the contact the forum administrator link shown in some screens?

We do NOT recommend it as this is the least reliable means for us to get your message. We prefer the other channels explained on this page.
EDIT OCT 16 2009: We've now edited our error screens to remove the default "contact the forum administrator" link. We've replaced it with more Portkey-specific instructions for getting assistance.



EXPECTED RESPONSE TIME esp for less than urgent issues:

Please give the mods two weeks to respond about your issue, but do note that mods do their best to act sooner. If you assume that Portkey mods log in here only on weekends as they don't get paid for their work here, then one calendar week should be considered the equivalent of one "response day".


If you haven't gotten a response after two weeks, you may follow up by the following methods:

• If you had made a post in the FAQs and Help Desk
  - then hit the Report button on your older post and write Just wanted to follow up on this in the Report form. Other mods would see that report.
  
  
• If you had hit the Report button in the forums (in talk.portkey.org)
  - you may use it again (on the same urgent post or topic) or make a post in the FAQs and Help Desk;
  
  
• If you had used the "Report this story to the admins" form (in fanfiction.portkey.org)
  - you may use it again or make a post in the FAQs and Help Desk.

SPECIAL MENTION:

Teams that've included non-mods who've volunteered their time out of the goodness of their hearts
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• Layout Team
  
  
• Contest Coordinators including judges of official PK contests
  
  
• Staff for Spotlight Project

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As usual, please post in here if you know of some deserving PK-ers who haven't received their graphics (hats or badges) yet. We assure you that any omission was unintentional on our part. It's only due to the difficulties of compiling names esp for teams who've worked on projects done years ago.
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